Gabriela Gallardo
Las Vegas,NV
Overview
4
4
years of professional experience
Work History
Leasing Agent
Westland
Las Vegas, NV
08.2022 - Current
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Participated in property inspections to prepare for move-ins and move-outs.
- Greeted clients, showed apartments, and prepared leases.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
Customer Service Representative
Atlas Storage Center
San Diego, CA
07.2020 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Centennial High School
Corona, CASkills
- Local Market Conditions
- Lending
- Prospecting Assistance
- Fair Housing Policies
- Background Checks
- Leasing and Sales
- CRM Software
- Application Processing
- Rent Collection
- Customer service
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Leasing Agent
Westland
08.2022 - Current
Customer Service Representative
Atlas Storage Center
07.2020 - 10.2022
High School Diploma -
Centennial High School