Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Gallardo

Las Vegas,NV

Overview

4
4
years of professional experience

Work History

Leasing Agent

Westland
08.2022 - Current
  • Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
  • Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Greeted clients, showed apartments, and prepared leases.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.

Customer Service Representative

Atlas Storage Center
07.2020 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Centennial High School
Corona, CA

Skills

  • Local Market Conditions
  • Lending
  • Prospecting Assistance
  • Fair Housing Policies
  • Background Checks
  • Leasing and Sales
  • CRM Software
  • Application Processing
  • Rent Collection
  • Customer service

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Leasing Agent

Westland
08.2022 - Current

Customer Service Representative

Atlas Storage Center
07.2020 - 10.2022

High School Diploma -

Centennial High School

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Gabriela Gallardo