Gabriela Garcia
La Puente,CA
Summary
Dedicated Psychiatrist Assistant providing exceptional patient and staff support in fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated with a strong work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Services Clerk, Psych Assistant
Enki Health Services, Inc
El Monte, CA
03.2018 - Current
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Acted as main point of contact for medical related services by streamlining communication between patients, doctors, and treatment team members and ensuring timely responses to inquiries and concerns.
- Obtained medical record documents needed for client care and distributed to assigned medical providers.
- Answered incoming telephone calls and provided exceptional service to patients by providing accurate information, redirecting to appropriate staff and/or forwarding detailed messages as needed.
- Obtained certification in the Psychiatrist Assistant Department to provide support to the medical providers by organizing workflow and coordinating schedules.
- Obtained certification in the Financials Department to assist with admitting new patients into the electronic system and verifying insurance eligibility for all daily appointments.
- Obtained certification in the Data Entry Department to assist with entering accurate patient information into the electronic system.
- Obtained certification in the Medical Records Department to assist with Personal Health Information requests and ensuring all medical record documents are scanned into patient's chart.
Supervisor
Dollar Loan Center
Whittier, CA
08.2015 - 03.2018
- Supervised a team to meet established targets and goals.
- Collected and entered personal customer information and required documentation for loan processing.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Education
No Degree -
East Los Angeles College
Monterey ParkHigh School Diploma -
San Gabriel High School
San Gabriel, CA06.2009
Skills
- Appointment Scheduling
- Administrative duties
- Customer Service
- Data Entry
- Phone and Email Etiquette
- Time Management
- Confidentiality requirements
- Verbal and written communication
Languages
Spanish
Native or Bilingual
SD
Timeline
Administrative Services Clerk, Psych Assistant
Enki Health Services, Inc
03.2018 - Current
Supervisor
Dollar Loan Center
08.2015 - 03.2018
No Degree -
East Los Angeles College
High School Diploma -
San Gabriel High School