Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Garcia

Phoenix,AZ

Summary

Seasoned Assistant Manager with a proven track record at Greystar Property Management, enhancing customer satisfaction and streamlining operations for business growth. Expert in financial management and fostering team collaboration, I've significantly improved service quality and operational efficiency. Skilled in money handling and team motivation, my leadership has driven employee performance and customer service excellence.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Greystar Property Management
06.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Assistant Manager

Avantic Residential
05.2019 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Reviewed sales and gross profit report to assess company efficiency.

Education

High School -

Cortez High School
Phoenix, AZ

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Sales Growth
  • Project Management
  • Financial Management
  • Budgeting and finance
  • Schedule oversight
  • Meeting facilitation
  • Succession Planning
  • Contract Management
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills
  • Team Development
  • Training and Development
  • Employee Coaching and Mentoring
  • Administration and Reporting

Languages

Spanish
Professional Working

Timeline

Assistant Manager

Avantic Residential
05.2019 - 06.2022

Assistant Manager

Greystar Property Management
06.2018 - Current

High School -

Cortez High School

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Gabriela Garcia