Gabriela Gomez
San Jose,California
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
4
4
years of professional experience
Work History
Service Advisor
Envision Toyota of Milpitas
Milpitas, CA
10.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Marketing Assistant
72 Infinity Inc
San Jose
01.2023 - 08.2023
- Invoice Associate/Marketing Associate
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Google, Facebook, and Instagram.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed invoicing and payment processing operations.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
BDC Service Coordinator
Stevens Creek Nissan
Santa Clara, CA
06.2021 - 11.2022
- Service Coordinator for Bakhtiari Auto Group
- Working for Huntington Beach Ford, Honda Of Hollywood, Stevens Creek Nissan/Subaru/Infiniti & Puente Hills Subaru
- CDK programming Knowledge ETC.
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Provided exceptional service with knowledge of products and services.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
Cashier Team Lead
The Home Depot Inc
San Jose
10.2020 - 03.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
San Jose City College
San Jose06.2025
High School Diploma -
Andrew P Hill
San Jose05.2020
Skills
- Schedule Development
- Program Follow-Up and Assessment
- CAD Software
- Team Collaboration
- Multitasking and Organization
- Customer service
- Team player mentality
- Computer skills
Languages
Spanish
Full Professional
Timeline
Service Advisor
Envision Toyota of Milpitas
10.2023 - Current
Marketing Assistant
72 Infinity Inc
01.2023 - 08.2023
BDC Service Coordinator
Stevens Creek Nissan
06.2021 - 11.2022
Cashier Team Lead
The Home Depot Inc
10.2020 - 03.2021
San Jose City College
High School Diploma -
Andrew P Hill