
Motivated and adaptable professional with experience in customer service, education, fitness center operations, and leadership roles. Skilled in communication, teamwork, problem-solving, and managing responsibilities in fast-paced environments. Holds a Bachelor of Arts in Psychology with a minor in Child, Youth, and Development from the University of Washington Bothell, along with research experience focused on insecurity among college students. Known for reliability, strong interpersonal skills, and the ability to support diverse individuals in both service and academic settings.
• Supported students in classroom settings by providing individualized academic assistance and reinforcing lesson plans developed by teachers.
• Assisted students with diverse learning needs, helping them stay engaged, complete assignments, and achieve educational goals.
• Collaborated with teachers and school staff to maintain a positive, inclusive, and productive learning environment.
• Monitored student behavior and implemented classroom management strategies to promote safety, respect, and participation.
• Adapted quickly to different classrooms, grade levels, and student needs while maintaining professionalism and consistency.
• Provided supervision during classroom activities, transitions, and school programs while ensuring student well-being and adherence to school policies.
• Led and supported team members in a fast-paced environment, ensuring efficient operations and exceptional customer service.
• Trained new employees on customer service standards, food safety procedures, cash handling, and daily store operations.
• Managed opening and closing responsibilities, including cash reconciliation, inventory monitoring, store preparation, and compliance with company policies.
• Assisted customers with product recommendations, customized orders, and issue resolution to maintain a positive guest experience.
• Coordinated staff assignments and workflow during peak hours, improving productivity and maintaining service quality.
• Processed cash, credit card, and digital transactions accurately while consistently meeting sales, customer satisfaction, and operational goals.
• Provided exceptional customer service by assisting patrons with facility access, equipment usage, and general fitness center inquiries.
• Monitored fitness equipment and workout areas to ensure a safe, clean, and welcoming environment for all users.
• Enforced facility policies and safety procedures while addressing member concerns professionally and effectively.
• Performed opening and closing duties, including equipment inspections, facility preparation, and routine maintenance checks.
• Assisted with daily operations by managing check-ins, tracking attendance, and maintaining accurate records.
• Collaborated with staff to support fitness programs, special events, and overall facility operations in a fast-paced campus recreation environment.
Customer Service & Communication — Experienced in engaging with diverse individuals in fast-paced environments, ensuring positive interactions and effective communication
Leadership & Team Coordination — Proven ability to lead, support, and collaborate with teams across food service, fitness, and educational settings
Problem-Solving & Conflict Resolution — Skilled in addressing customer concerns, student needs, and operational challenges in a calm and effective manner
Adaptability & Time Management — Able to quickly adjust to different roles and environments while managing multiple responsibilities efficiently
Research & Analytical Skills — Developed through academic psychology coursework and hands-on participation in faculty-led research projects
Organization & Attention to Detail — Experienced in managing tasks such as scheduling, record-keeping, inventory monitoring, and structured academic work