GABRIELA HAFOKA
Valley Springs,CA
Summary
Dedicated and customer-focused professional with 15+ years of experience managing operations, leading teams. And delivering exceptional customer service. Known for building strong relationships with customers and employees, solving problems efficiently, and creating positive results in fast-paced environments. Experienced in inventory management, staff training, cash handling, and day-to-day business operations. Bilingual in English and Spanish. With a strong commitment to providing excellent service and support.
Overview
3
3
years of post-secondary education
18
18
years of professional experience
Work History
Store Manager
The Bone Store
Stockton, CA
07.2019 - Current
- Delivered exceptional customer service by assisting patients with referrals, product inquiries, and service-related concerns, enhancing patient satisfaction.
- Addressed customer concerns promptly to enhance satisfaction. to ensure a positive experience.
- Coordinated referrals to medical supplies, ensuring timely order fulfillment and improving service delivery.
- Established strong relationships with doctor offices to facilitate referrals. with doctor offices for referrals.
- Oversaw inventory levels to maintain optimal stock availability.
- Maintain HIPAA compliance and safeguard confidential patient information.
Store Manager
COSMOPROF BEAUTY
Elk Grove, CA
03.2009 - 07.2019
- Developed and tracked marketing and promotional strategies to meet monthly quotas while adhering to budgetary guidelines.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Strengthened cash register operations, including processing of sales and returns, using the POS system.
- Enhanced cash register operations by efficiently processing sales and returns using a POS system.
- Developed merchandising concepts during team sales meetings.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Trained assistant managers and store managers on security protocols, monetary procedures, and customer service standards.
Education
HIGH SCHOOL DIPLOMA -
Linden High School
Linden, CA, US 09.2002 - 01.2006
SOME COLLEGE (NO DEGREE) - GENERAL STUDIES
San Joaquin Delta College
Stockton, CASkills
- Inventory management
- Proficient with POS systems
- Quality control
- Time optimization
- Customer engagement
- Ability to work under pressure
- Recruiting and training
- Conflict management
- Strong organizational skills
- Fluent in Spanish
Accomplishments
- Reduced inventory shrink.
- Received 100% for 5 consecutive years in store Audits.
- Only store in district to quadruple sales for customer appreciation 2 day sale.
- Performed competitive analysis to make recommendations for future company growth.
Timeline
Store Manager
The Bone Store
07.2019 - Current
Store Manager
COSMOPROF BEAUTY
03.2009 - 07.2019
HIGH SCHOOL DIPLOMA -
Linden High School
09.2002 - 01.2006
SOME COLLEGE (NO DEGREE) - GENERAL STUDIES
San Joaquin Delta College