Gabriela Hernandez
Washington,DC
Summary
Diligent hostess with solid background in coordinating front-end operations. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated leadership and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front End Coordinator
Wegmans
Washington, DC
04.2024 - 11.2024
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
- Implemented new policies and procedures for improved front-end operations, resulting in better customer experiences.
- Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
Front End Supervisor
USAupstar
Greenwood, IN
09.2021 - 01.2023
- Supported affected populations by coordinating and distributing essential supplies during disaster relief operations.
- Coordinated operations to provide temporary feeding solutions for displaced individuals and families after disasters.
- Managed logistics efficiently, ensuring timely delivery of essential resources during relief operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Played a key role in maintaining a high level of satisfaction by providing compassionate and attentive feeding assistance.
- Ensured safety guidelines by maintaining a clean and organized dining environment.
Lead Hostess
Bistro Bistro
Washington, DC
07.2017 - 06.2024
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
- Ensured compliance with health department regulations by overseeing cleanliness standards at the host station and entrance area.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Collaborated with management to develop strategies for improving overall dining experience.
Daycare Owner/Operator
Capitol Kids Child Development Home
Washington, DC
09.2005 - 12.2016
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
Skills
- Hospitality services
- Training and mentoring
- Effective Team leadership
- Guest relations
- CPR & first aid training
- ServSafe Certification
- Culinary Aptitude
- Early Childhood Education
- Bilingual (English/Spanish)
- Classroom Management
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Professional Working
Timeline
Front End Coordinator
Wegmans
04.2024 - 11.2024
Front End Supervisor
USAupstar
09.2021 - 01.2023
Lead Hostess
Bistro Bistro
07.2017 - 06.2024
Daycare Owner/Operator
Capitol Kids Child Development Home
09.2005 - 12.2016
- ServSafe Food Handler's Certification