Gabriela Herrera
4007 Huxford Ct,Florida
Summary
Dynamic, with a strong work ethic and exceptional customer service skills. Proven ability to engage guests and handle cash transactions accurately, while fostering repeat business through personalized service. Recognized for maintaining high standards of cleanliness and organization, ensuring a welcoming dining experience.
Overview
10
10
years of professional experience
Work History
Server
Café Caribe
Tampa, FL
03.2017 - 02.2026
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Utilized point-of-sale system to process orders efficiently and accurately.
- Demonstrated adaptability by managing high-volume service during peak hours.
- Conducted regular inventory checks to support stock management processes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Assistant
Clickr Technology
Tampa, FL
10.2022 - 02.2025
- Managed documentation and record-keeping to ensure compliance with company standards.
- Collaborated with team members to streamline workflows and enhance communication.
- Conducted research to support data analysis and inform decision-making processes.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Server
Vallartas Mexican Restaurant
Tampa, FL
11.2017 - 05.2022
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
La Montaña Bakary
Tampa, FL
04.2016 - 11.2017
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Accountancy -
Universidad Del Zulia
Zulia Vanezuela12.2011
Bachelor of Science -
Juan Bosco
Zulia Venezuela06.2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Assistant
Clickr Technology
10.2022 - 02.2025
Server
Vallartas Mexican Restaurant
11.2017 - 05.2022
Server
Café Caribe
03.2017 - 02.2026
Server
La Montaña Bakary
04.2016 - 11.2017
Bachelor of Accountancy -
Universidad Del Zulia
Bachelor of Science -
Juan Bosco