Gabriela Hiraldo
Hyde Park,MA
Summary
Enthusiastic and compassionate individual eager to begin a career as a preschool teacher. Passionate about fostering a supportive and engaging learning environment for young children. Skilled in developing creative activities that promote exploration, social skills, and emotional growth. Committed to building positive relationships with students and their families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TJ Max
Boston, MA
02.2023 - 09.2024
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Processed customer payments quickly and returned exact change and receipts.
Customer Service Representative
Chic-Fil-A
Dedham, MA
07.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Operated cash registers to process payments for goods and services.
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
Customer Service Representative
Roche Bros
Boston, MA
08.2020 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
High School Diploma -
Roxbury Prep High School
06-2024
Skills
- Complaint resolution
- Consultative Sales
- Store maintenance
- Retail sales customer service
- Product Knowledge
- Service Upselling
Languages
Spanish
Native/ Bilingual
Certification
- EEC Essentials
Timeline
Customer Service Representative
TJ Max
02.2023 - 09.2024
Customer Service Representative
Chic-Fil-A
07.2022 - 02.2023
Customer Service Representative
Roche Bros
08.2020 - 07.2022
High School Diploma -
Roxbury Prep High School
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