Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Gabriela Kay

Gilberts,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Store Associate

Express Factory Outlet
08.2023 - Current
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.

Server

Elgin Country Club
05.2023 - 08.2023
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Presented menus to answer questions about items and make recommendations
  • Checked on guests to verify satisfaction with each course
  • Resolved complex technical problems in a timely fashion utilizing problem-solving skills.

Membership Services Representative

Planet Fitness
05.2022 - 01.2023
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
  • Demonstrated ability to multi-task efficiently while maintaining high standards of accuracy and professionalism
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Facilitated onboarding process for new members by providing guidance on how to use the various services offered
  • Built strong customer relationships by providing excellent customer service, resolving inquiries and complaints promptly, and addressing members' needs quickly.

Carry-Out

Village Pizza and Pub
05.2021 - 11.2021
  • Asked questions to recommend products, meeting customer produce needs
  • Took inventory of merchandise to identify items needing reordering or replenishment
  • Obtained merchandise from bins and shelves
  • Worked with co-workers to drive customer satisfaction and pleasant work environment
  • Received and counted stock items and record data manually and on computer.

Education

Bachelor of Science (B.S.) Criminal Justice Candidate -

Illinois State University
IL, 61761
05.2025

Skills

  • Sales Expertise
  • Order Accuracy
  • Food Sales and Promotion
  • Money Handling
  • Time Management
  • Cash Register Operation
  • Customer Service
  • Multitasking Strengths
  • Team Leadership
  • Excellent communication
  • Active listening
  • Organizational skills

Volunteer Experience

  • Volunteer, Friendship Senior Options, Schaumburg, IL, 60193, 09/01/22, 09/01/22, Helped organize fundraisers to benefit organizational objectives., Utilized problem solving and organizational skills to manage multiple tasks simultaneously., Worked with residents in the memory care wing doing stimulating activities., Visited individuals in homes or attended group meetings to provide information on agency services, requirements or procedures.
  • Volunteer, GIGIs Playhouse, Schaumburg, IL, 60193, 04/01/22, 04/01/22, Helped organize fundraisers to benefit organizational objectives., Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.

References

References available upon request

Timeline

Store Associate

Express Factory Outlet
08.2023 - Current

Server

Elgin Country Club
05.2023 - 08.2023

Membership Services Representative

Planet Fitness
05.2022 - 01.2023

Carry-Out

Village Pizza and Pub
05.2021 - 11.2021

Bachelor of Science (B.S.) Criminal Justice Candidate -

Illinois State University
Gabriela Kay