Jayda Wells
Jacksonville,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Motivated Store Associate with thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.
Resourceful Store Associate known for high productivity and efficient task completion. Specialize in inventory management, customer service, and sales floor operations. Excel in communication, teamwork, and adaptability to ensure positive shopping experiences and streamlined store functions.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
6
6
years of professional experience
Work History
Store Associate
Nike Factory
Pontiac, Michigan
11.2022 - 10.2024
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Reconciled daily sales transactions against cash registers totals.
- Verified accuracy of promotional signs within store environment.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Adhered to safety regulations when handling hazardous materials.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Coordinated shipments between stores and vendors as needed.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Answered questions about current promotions and resolved issues according to store policies.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Store Associate
Dollar General Market
Pontiac
09.2021 - 08.2022
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
Cook Shift Leader
Hungry Howies Pizza & Subs
Pontiac
01.2020 - 12.2020
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Organized the work area for efficient functioning during shifts.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Created weekly schedules for kitchen staff according to restaurant needs.
- Resolved customer complaints in a timely manner.
- Conducted daily meetings with kitchen staff to review specials and daily menus.
- Assisted in developing new menu items based on customer feedback.
- Kept accurate records of employee hours worked each day, week, month.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Reviewed food orders to verify accuracy before they were sent out.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Managed cashiering duties such as counting money at the end of shift.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Coordinated with other departments such as front-of-house or catering services when needed.
- Implemented cost saving measures while still maintaining high quality standards.
- Participated in periodic performance reviews for all members of the kitchen team.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
Cook
McDonald's
, MI
03.2019 - 12.2019
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Planned menus based on customer preferences, nutritional value and budget constraints.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Kept records related to costs, production quantities, menu changes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Education
High School Diploma -
Clarkston Highschool
Clarkston, MI05-2022
Skills
- Return processing
- Product display
- New teller training
- Financial records oversight
- Organization
- Point-of-sale implementation
- Sales target achievement
- Product support
- Cross-department sales
- Retail transactions processing
- [Type] sales techniques
- Safety oversight
- Manage inventory
- Conflict Resolution
- Customer Retention
- Dressing room maintanence
- Trend Awareness
- Cross selling
- Adaptability
- Professionalism
- Merchandise products
- Pricing strategy
- Money Management
- Sales expertise
- Multitasking Abilities
- Sales Techniques
- Exchange coordination
- Sales goals achievement
- Attendance oversight
- Sales Forecasting
- Visual Merchandising
- Sales floor organization
- Operate cash registers
- Upselling techniques
- Checkout processing
- Order Fulfillment
- Complaint Handling
- Customer relations management
- Store maintenance
- Time management abilities
- Multitasking
- Problem-solving abilities
- Team building
- Issue refunds
- Product Promotion
- Product ordering
- Stock replenishment
- Point of sale systems
- Loss prevention strategies
- Sales Training
- Supplier negotiation
- Damaged goods returns
Timeline
Store Associate
Nike Factory
11.2022 - 10.2024
Store Associate
Dollar General Market
09.2021 - 08.2022
Cook Shift Leader
Hungry Howies Pizza & Subs
01.2020 - 12.2020
Cook
McDonald's
03.2019 - 12.2019
High School Diploma -
Clarkston Highschool