Gabriela Lezcano
Miami,FL
Summary
Developed expertise in customer relationship management within fast-paced, client-focused environment. Proficient in conflict resolution and data analysis, ensuring customer satisfaction and retention. Seeking to apply these transferable skills to new field, contributing to organizational success.
Overview
8
8
years of professional experience
Work History
Senior ESL Teacher & Curriculum Developer
Lykeion Language Forum
11.2023 - 11.2024
- Promoted to lead curriculum development and training for new teachers, enhancing teaching quality and consistency
- Developed comprehensive lesson plans and training materials, resulting in improved student engagement and learning outcomes
- Collaborated with teaching staff to implement innovative teaching strategies and assess their effectiveness
ESL Teacher
Lykeion Language Forum
03.2022 - 11.2024
- Designed and implemented lesson plans for elementary and middle school students, enhancing engagement and learning outcomes
- Improved essay writing, phonics awareness, and critical thinking skills through innovative teaching strategies
- Facilitated debate sessions to strengthen communication skills and encourage independent thought
- Increased student speaking and writing proficiency by 25% through tailored lesson plans and interactive activities
Patient Financial Representative
Baptist Health South Florida
04.2018 - 12.2020
- Developed and implemented new customer service techniques to enhance patient experience, achieving a 98% accuracy rate in collecting and documenting demographic, insurance, and financial information
- Consistently met monthly collection quotas by independently verifying insurance coverage and managing co-payment and estimated patient account balances
- Efficiently managed over 50 daily cases, assisting in registering patients, verifying insurance and medical records, and ordering diagnostic tests
Administrative Assistant
J&B Importers
03.2017 - 04.2018
- Managed front reception operations, supporting both external customers and internal team members, while providing critical backup for senior customer service accounts
- Developed and maintained communication channels between prospective clients and the sales management team, and prepared reports and updates for department heads using Excel
Education
MA - Conflict Transformation and Social Justice
Queen's University Belfast
Belfast, UK12.2022
BA - Liberal Studies
Florida International University
Miami, FL07.2021
Skills
- Process Optimization & Workflow Management
- Problem Solving & Data Analysis
- Schedule Management
- Customer Relationship Management (CRM)
- Client Retention Strategies
- Data-Driven Decision Making
- Feedback collection
- Customer segmentation
- CRM software
- Cross-functional coordination
- Problem resolution
- Project scheduling
- Project planning
- Project management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Korean
Elementary
Timeline
Senior ESL Teacher & Curriculum Developer
Lykeion Language Forum
11.2023 - 11.2024
ESL Teacher
Lykeion Language Forum
03.2022 - 11.2024
Patient Financial Representative
Baptist Health South Florida
04.2018 - 12.2020
Administrative Assistant
J&B Importers
03.2017 - 04.2018
MA - Conflict Transformation and Social Justice
Queen's University Belfast
BA - Liberal Studies
Florida International University
Similar Profiles
Sibongakonke Uminathi GumedeSibongakonke Uminathi Gumede
English Teacher at Lykeion Language ForumEnglish Teacher at Lykeion Language Forum
FARUK KANLIFARUK KANLI
Community Moderator at Lykeion SchoolCommunity Moderator at Lykeion School
JOJO PAULJOJO PAUL
Repair & Field Service Coordinator at Forum Middle East Limited FET (Forum Energy Technologies, Inc.)Repair & Field Service Coordinator at Forum Middle East Limited FET (Forum Energy Technologies, Inc.)