Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Lorenzo

Kissimmee,FL

Summary

Personable Customer Service Representative committed to providing high quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship building skills; Working in a prestigious company that helps me develop and expand my knowledge so that I can perform at a high level of work.

Overview

3
3
years of professional experience

Work History

Business Assistant

East Orange Endodontics
Lake Nona, Florida
05.2022 - Current
  • Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
  • Referred customers to specialized selling teams to build long term trust.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Gathered, organized and input information into digital database.

Financial Service Associates

Amscot Financial
Kissimmee, Fl
12.2020 - 09.2021
  • Administered account transactions and responded to customer inquiries concerning financial products.
  • Administered account transactions with customers and assisted in generating sales opportunities.
  • Developed and maintained database of records to facilitate smooth transactions for financial processes.
  • Compiled and sorted documents, such as invoices and checks and substantiated business transactions.

Office Coordinator

ANG
Kissimmee, Fl
03.2019 - 11.2020
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.

Education

High school Diploma -

Poinciana High School
Kissimmee, FL

Skills

  • Cashier
  • Inventory
  • Computer
  • Customer Service
  • Rapid and accurate typing
  • Excellent organization
  • Bilingual
  • Sales associate
  • Essential Functions
  • Process payments from clients
  • Track deposits
  • Track credit card purchases
  • Distribute invoices to clients
  • Answer calls from customers
  • Perform data entry and scan documents
  • Business Communications
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality

Languages

Spanish
Native or Bilingual

Timeline

Business Assistant

East Orange Endodontics
05.2022 - Current

Financial Service Associates

Amscot Financial
12.2020 - 09.2021

Office Coordinator

ANG
03.2019 - 11.2020

High school Diploma -

Poinciana High School

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Gabriela Lorenzo