Gabriela Luna

Home Meal Solutions/Rotisserie

• Prepared Oven ready meals to set on sales floor.

•Provided excellent customer service to members to meet their needs.

•Maintained cleanliness in provided work area.

•Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Worked fast to meet assigned daily picking quotas.
• Maintained a clean and organized warehouse, ensuring easy access to products for efficient
• Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel
• Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
• Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
• Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Managed timely and effective replacement of damaged or missing products.

• Bilingual. Fluent in English and Spanish language.