Gabriela MacMillan
Mammoth Lakes,CA
Summary
Dynamic Pharmacy Manager with a proven track record at Rite Aide Pharmacy, excelling in patient education and workflow optimization. Demonstrated success in regulatory compliance and pharmacy operations management, enhancing patient care and satisfaction. Skilled in mentoring teams and fostering strong healthcare relationships, achieving top performance in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Rite Aide Pharmacy
Mammoth Lakes, CA
03.2019 - 02.2025
- Entered orders into database, verified insurance and prepared medications.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Developed strong relationships with customers by addressing their concerns and providing personalized service.
- Collaborated with healthcare providers to optimize drug therapy outcomes for patients.
- Coordinated with insurance companies to resolve billing disputes, ensuring timely reimbursement for pharmacy services rendered.
- Performed immunizations.
- Supervised the ordering process for pharmaceuticals while monitoring stock levels to prevent shortages or overstocking situations.
- Recruited, trained and managed staff members.
- Served as a mentor for new hires by sharing knowledge on best practices within retail pharmacy settings.
Pharmacy Manager
Mammoth Hospital
Mammoth Lakes, CA
04.2011 - 01.2019
- Led a team of pharmacists and support staff to ensure efficient daily operations and high-quality patient care.
- Developed strong relationships with physicians, nurses, and other healthcare professionals to facilitate seamless coordination of patient care.
- Oversaw compliance with federal, state, and institutional regulations surrounding pharmacy practice, ensuring legal adherence at all times.
- Streamlined pharmacy workflow by creating and maintaining effective schedules and resource allocation plans.
- Managed drug inventory effectively, reducing waste while ensuring access to necessary medications for patients.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Developed policies and procedures for effective pharmacy management.
Pharmacist
Rite Aide
Mammoth Lakes, CA
05.2008 - 03.2011
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Education
Bachelor of Science - Clinical Pharmacology
Komensky University Bratislava
Bratislava, Slovak Republic06-1994
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Regulatory compliance
- Drug inventory management
- Training and mentoring
- Immunizations
- Critical thinking
- Problem identification
- Decision-making
- Certified in CPR/AED
- On-call coordination
- Patient relations
Accomplishments
2017
Certificate of Achievement in recognition of outstanding accomplishments and contributions to Mammoth hospital for the past 5 years
Certification
CPR/BLS
Languages
English
Full Professional
Czech
Native or Bilingual
Slovak
Native or Bilingual
Timeline
Pharmacy Manager
Rite Aide Pharmacy
03.2019 - 02.2025
Pharmacy Manager
Mammoth Hospital
04.2011 - 01.2019
Pharmacist
Rite Aide
05.2008 - 03.2011
Bachelor of Science - Clinical Pharmacology
Komensky University Bratislava