Gabriela Madrigal
Wichita Falls,TX
Summary
Dedicated professional with expertise in customer service, conflict resolution, and staff training. Proven ability to enhance customer satisfaction and drive team engagement.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Key Hourly Manager
Texas Roadhouse
Wichita Falls, TX
06.2025 - Current
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Collaborated with service mangers on scheduling needs for the host stand and SA's
- Submitted quarterly letters for the FUTURE program.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Training Coordinator
Texas Roadhouse
Wichita Falls, TX
04.2024 - 06.2025
- Coordinated with BOH training coordinator on quarterly trainer outings.
- Planned and executed monthly orientations for incoming employees.
- Facilitated training for all front-of-house positions in a group/classroom setting, ensuring skill validation post-training.
- Coordinated training schedules, ensuring timely delivery of sessions across multiple positions.
- Submitted quarterly letters for the CHAMPS program.
- Procured all necessary certifications for new hires.
Server
Texas Roadhouse
Wichita Falls, TX
11.2022 - 06.2025
- Maintained cleanliness and organization of dining area throughout shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Red Robin
Colorado Springs, CO
11.2021 - 10.2022
- Collaborated with kitchen team to ensure timely order delivery.
- Implemented efficient table turnover strategies to maximize seating capacity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
To-Go Server
Red Robin
Colorado Springs, CO
09.2020 - 11.2021
- Delivered exceptional customer service by ensuring accurate order preparation and timely delivery.
- Maintained cleanliness and organization of the To-Go area, enhancing overall guest experience.
- Trained new team members on proper procedures for handling takeout orders and customer interactions.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Adapted quickly to menu changes and specials to provide accurate information and recommendations to customers.
Host
Texas Roadhouse
Colorado Springs, CO
07.2020 - 09.2020
- Greeted and seated guests efficiently, ensuring exceptional first impressions.
- Managed call ahead seating and waitlists using restaurant management software to optimize seating arrangements.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
To-Go Server
Texas Roadhouse
Wichita Falls, TX
03.2020 - 07.2020
- Collaborated with kitchen staff to coordinate efficient meal pickups and minimize wait times.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Host
Texas Roadhouse
Wichita Falls, TX
09.2018 - 03.2020
- Monitored dining area cleanliness and ambiance, ensuring adherence to hygiene standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed call ahead seating and waitlists using restaurant management software to optimize seating arrangements.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
No Degree - Mathematics Secondary Education
University of Colorado At Colorado Springs
Colorado Springs, COHigh School Diploma -
Wichita Falls High School
Wichita Falls, TX05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Conflict resolution
- Verbal and written communication
- Policy implementation
- Shift scheduling
- Documentation and reporting
Timeline
Key Hourly Manager
Texas Roadhouse
06.2025 - Current
Training Coordinator
Texas Roadhouse
04.2024 - 06.2025
Server
Texas Roadhouse
11.2022 - 06.2025
Server
Red Robin
11.2021 - 10.2022
To-Go Server
Red Robin
09.2020 - 11.2021
Host
Texas Roadhouse
07.2020 - 09.2020
To-Go Server
Texas Roadhouse
03.2020 - 07.2020
Host
Texas Roadhouse
09.2018 - 03.2020
No Degree - Mathematics Secondary Education
University of Colorado At Colorado Springs
High School Diploma -
Wichita Falls High School