Gabriela Marquez
Summit,IL
Summary
Achieved high levels of performance by adapting leadership style to team needs. Delivered quality inspections and machinery operations that enhanced productivity. Managed competing priorities successfully, contributing to a positive team environment. Volunteered for additional responsibilities, driving team success. Enhanced client satisfaction by identifying needs and recommending effective solutions. Provided exceptional customer care, resulting in positive client feedback.
Overview
6
6
years of professional experience
Work History
Merchandise Manager
Dollar Tree
09.2024 - Current
- Led inventory management processes to optimize stock levels and reduce excess inventory.
- Developed merchandising strategies to enhance product visibility and drive sales performance.
- Trained and mentored team members on effective sales techniques and customer engagement practices.
- Analyzed market trends to identify opportunities for product assortment improvements.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Coordinator
Scan Global
08.2023 - 08.2024
- Repition - check emails, answer customer and broker questions/ emails
- Attend phone calls
- Billing invoices
- Keep up and follow up on dates
- Good listener, talks with coworkers and keep updated
Associate
Aldi
01.2022 - 08.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Manager and Associate
Menards
01.2020 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Argo Community High School
Summit, IL05.2020
Skills
- Achieved high levels of customer satisfaction through effective management of engagement strategies Leveraged listening skills to identify and resolve customer issues promptly Drove problem-solving efforts that resulted in improved service delivery Strengthened communication practices to foster positive relationships with customers
Languages
Spanish
Native or Bilingual
Timeline
Merchandise Manager
Dollar Tree
09.2024 - Current
Coordinator
Scan Global
08.2023 - 08.2024
Associate
Aldi
01.2022 - 08.2023
Manager and Associate
Menards
01.2020 - 01.2022
High School Diploma -
Argo Community High School