Gabriela Martinez

Administered advanced facial treatments, resulting in noticeable improvements in clients' skin health and

appearance, including hydradermabrasion, ultrasonic scrubber, and radiofrequency.

Assessed individual skin conditions to recommend appropriate treatments, ensuring effective solutions and

maximizing client satisfaction.

Educated clients on skincare routines and product usage, resulting in informed decisions and strengthened

loyalty to services.

Trained junior staff on skincare techniques, fostering a supportive environment that elevated overall service

standards and client experiences.

Ensured daily end of day cleaning, restocking, and inventory count were completed.

Contributed to spa retail sales by promoting and selling skincare products to clients.

• Trained and mentored new team members on customer service techniques and menu offerings.
• Maintained cleanliness and organization of workstations to ensure efficient operations.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
• Streamlined drink preparation process for increased efficiency and consistent taste.
• Followed exact recipes for mixing and preparing beverage and food items.

• Advise clients on beauty products, demonstrating application techniques and recommending personalize skincare routines to enhance customer satisfaction.
• Drive sales through product knowledge and exceptional customer service, consistently meeting or exceeding

monthly targets.

• Participate in team huddles to share best practices, contributing to a cohesive and high-performing beauty

advisor team.

• Maintain immaculate product displays and testers, ensuring a visually appealing and hygienic shopping

environment for customers.

• Create engaging social media content to showcase new products and trends, expanding Sephora's digital

presence and attracting new clientele.

• Curate personalized skincare routines, leveraging product expertise to boost customer satisfaction and drive

sales growth at Sephora.