Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabriela Marzo

Hialeah,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
01.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

The Home Depot
03.2020 - 12.2020

Education

High School Diploma -

Hialeah High School
Hialeah, FL
06.2021

Skills

  • Problem-solving abilities
  • Active Listening
  • Customer Service
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution

Certification

  • RBT - Registered Behavior Technician

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Publix
01.2021 - Current

Customer Service Representative

The Home Depot
03.2020 - 12.2020

High School Diploma -

Hialeah High School

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Gabriela Marzo