Gabriela Mendoza
Galt,CA
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Southgate Glass, adept in problem-solving and critical thinking. Excelled in active listening to resolve complex issues, boosting satisfaction. Skilled in coaching new hires and managing high-stress situations, demonstrating exceptional teamwork and time management abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Southgate Glass
08.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Floor Associate
Walmart
12.2017 - 08.2020
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Education
High School Diploma -
Liberty Ranch High School
06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Southgate Glass
08.2020 - Current
Floor Associate
Walmart
12.2017 - 08.2020
High School Diploma -
Liberty Ranch High School
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