GABRIELA NAVARRO
Summary
professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player.
Overview
15
15
years of professional experience
Work History
Patient Care Representative 1
El Camino Medical Health Networks
11.2022 - 08.2024
- Providing excellence care in health industry
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Dental Assistant/Front Desk
Community Dental Center
07.2017 - 11.2022
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Ensured compliance with infection control policies and procedures.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Performed office management and administrative tasks
Dental Assistant/Front Desk
Dr. Virgilio Cortez Office
01.2010 - 05.2017
- Efficiently managed patient care, office and laboratory duties within a multispecialty dental group employing 8 dentists and 18 dental assistants, gaining respective recognition for high-quality service and procedures
- Exposed and processed dental X-rays
- Maintained clean, sterile, and positive environments, optimizing patient comfort/safety
- Front desk, answering high volume calls and emails daily
- Advised patients in proper hygiene
- Organized patient and dental records by alphabetical order
Education
08.2024
11.2022
05.2017
Skills
- Database coordination
- Account management
- Medical office administration
- Scheduling appointments
- Patient-focused care
- EMR / EHR
- Patient management
- Healthcare
- Organizational skills
- Administrative supervision
- Verbal and written communication
- Quality assurance
- Medical procedure terminology
References
- Liz Ruvalcaba, Manager Dental Facility, Community Medical Centers, 209-244-1801
- Mustafa Radif, RDH Professor for UOP Dental, 925-234-6636
- Dr. Virgilio C. Cortez, 408-832-2297
- Norma Cerda, Supervisor ECHMN, 562-547-3790
Languages
English
Professional
Spanish
Professional
Timeline
Patient Care Representative 1
El Camino Medical Health Networks
11.2022 - 08.2024
Dental Assistant/Front Desk
Community Dental Center
07.2017 - 11.2022
Dental Assistant/Front Desk
Dr. Virgilio Cortez Office
01.2010 - 05.2017
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