Gabriela Nieves
Gainesville,FL
Summary
Experienced hospitality professional with a strong background in hotel operations, Front Office management, and F&B leadership. Skilled in driving guest satisfaction, leading teams, managing breakfast, bar, and banquet operations, and improving daily efficiencies. Known for a hands-on, solutions-focused approach and strong communication skills. Relocating and seeking the opportunity to continue growing within the hospitality industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Manager
Hotel Indigo at Celebration Pointe
03.2025 - Current
- Managed daily front desk operations, including staff scheduling, training, performance oversight, and workflow management.
- Ensured exceptional guest experiences through coaching on hospitality standards, service recovery, and IHG Rewards program procedures.
- Oversaw Opera PMS accuracy, including folio audits, tax adjustments, incidentals, billing corrections, and corporate account management.
- Conducted hiring, onboarding, and development of front desk and night audit teams, including training plans and coaching.
- Acted as primary point of contact for guest issues, VIP arrivals, corporate clients, and group reservations, ensuring smooth communication across departments.
Operations Manager / F&B Directer
Hotel Indigo at Celebration Pointe
09.2024 - 03.2025
- Directed all F&B operations for breakfast, bar, and banquets, ensuring consistent service quality and adherence to brand and health-department standards.
- Oversaw inventory, ordering, vendor relationships, and cost controls for all F&B outlets to support budget goals.
- Partnered with Sales and Front Office to support group stays, large events, VIPs, and special hotel activations.
- Managed all banquet operations: event planning, room setups, staffing, service timelines, and post-event billing.
- Trained and supervised F&B staff and bartenders, creating SOPs and checklists to improve performance, consistency, and guest satisfaction.
- Handled guest interactions and service recovery for all F&B-related concerns, ensuring timely, personalized resolutions.
Accounting Manager
Hotel Indigo at Celebration Pointe
09.2023 - 09.2024
- Handled accounts payable and accounts receivable, maintaining accurate financial records for the property.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Maintained financial databases for data entry, tracking and reporting.
Front Desk Agent
Hotel Indigo at Celebration Pointe
01.2023 - 09.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Cashier/Server
Los Pollos Rotisserie & Grill
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Customer Service/Barista
Walt Disney World Parks and Resorts
01.2022 - 09.2022
- Provided exceptional customer service, consistently exceeding performance metrics.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Cake Decorator
Publix
09.2017 - 07.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Baker
The Fresh Market
10.2014 - 07.2017
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Trained and supervised new employees on bakery operations and procedures.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05.2014
Skills
- Journal Entries
- AP and AR management
- General ledger accounting
- Invoicing
- Month-end reporting
- Food safety knowledge
- Cash handling proficiency
- Sanitation Standards
- Problem-solving skills
- Opera
- Guest Services
- Time Management
- Effective multitasking
- Scheduling and calendar management
- Team leadership
- Administrative skills
- Customer service
- Staff training and development
- Payroll and budgeting
- Event coordination
- Computer skills
Certification
CPR Certified
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Front Office Manager
Hotel Indigo at Celebration Pointe
03.2025 - Current
Operations Manager / F&B Directer
Hotel Indigo at Celebration Pointe
09.2024 - 03.2025
Accounting Manager
Hotel Indigo at Celebration Pointe
09.2023 - 09.2024
Front Desk Agent
Hotel Indigo at Celebration Pointe
01.2023 - 09.2023
Cashier/Server
Los Pollos Rotisserie & Grill
09.2022 - 01.2023
Customer Service/Barista
Walt Disney World Parks and Resorts
01.2022 - 09.2022
Cake Decorator
Publix
09.2017 - 07.2020
Baker
The Fresh Market
10.2014 - 07.2017
High School Diploma -
Poinciana High School