Matheus Lombardi
Summary
Dynamic professional with proven customer service and salesmanship skills, honed at Celebration Suites Hotel and Capitol Carpet. Excelled in enhancing guest satisfaction and increasing repeat business through effective communication and meticulous attention to detail. Adept at data entry and managing administrative tasks, consistently improving office efficiency. Achieved notable success in resolving customer issues swiftly, showcasing exceptional listening skills and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Celebration Suites Hotel
09.2020 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Carpet and Upholstery Steam Cleaner
Capitol Carpet
06.2022 - Current
- Worked closely with homeowners or property managers to address specific concerns regarding carpet or upholstery care within their facilities.
- Inspected cleaning sites to provide cost estimates to customers.
- Increased repeat business through exceptional communication skills and attention to detail during cleaning appointments.
- Collaborated with team members for larger projects, effectively dividing tasks to complete jobs more efficiently.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2023
Skills
- Customer service
- Listening skills
- Data entry
- Salesmanship
Timeline
Carpet and Upholstery Steam Cleaner
Capitol Carpet
06.2022 - Current
Front Desk Receptionist
Celebration Suites Hotel
09.2020 - 07.2022
High School Diploma -
Freedom High School
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