Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Hermosillo

Fresno,CA

Summary

Credit Analyst knowledgeable in conducting background checks and developing methodologies to predict future risk behaviors. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Recovery Credit Repair, Inc

Aldiva Rubalcaba
03.2021 - 11.2022
  • Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
  • Negotiated with creditors and collection agencies to achieve successful settlements for clients.
  • Developed personalized action plans for clients to address negative items on their credit reports.
  • Facilitated educational workshops on financial literacy, empowering clients to make informed decisions about their finances.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered phone calls and answered questions from potential customers.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.

Highlands Energy

María Lua
10.2016 - 11.2021
  • Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
  • Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
  • Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
  • Negotiated favorable contracts with utility providers, securing cost savings for clients.
  • Contributed to client interaction via email and conference calls.
  • Presented and explained energy efficiency programs to social, commercial, and industrial audiences.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Education

Manicuring

Milan
Clovis, CA
09.2023

High School Diploma -

Herbert Hoover High School
Fresno, CA
06.2012

Skills

  • Credit Reporting
  • Collections experience
  • Documentation Review
  • Payment Processing
  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Scheduling
  • Team Development
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Fluent Bilingual

Languages

Spanish
Full Professional

Timeline

Recovery Credit Repair, Inc

Aldiva Rubalcaba
03.2021 - 11.2022

Highlands Energy

María Lua
10.2016 - 11.2021

Manicuring

Milan

High School Diploma -

Herbert Hoover High School

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Gabriela Hermosillo