Kiana Yip

New Light Credit Solutions LLC

03.2022 - 01.2024

Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
Educated clients on financial management principles to enhance their long-term credit standing.
Developed personalized action plans for clients to address negative items on their credit reports.
Negotiated with creditors and collection agencies to achieve successful settlements for clients.
Monitored client progress regularly, providing timely feedback and support throughout the credit repair process.
Conducted thorough research on industry trends and best practices, ensuring the highest level of service for clients.
Established trust and rapport with clients by maintaining open lines of communication throughout the engagement period.
Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
Investigated and resolved customer disputes related to credit decisions.
Made decisions and recommendations about extending lines of credit.
Maintaining client confidentiality, avoiding fraudulent practices, and following legal guidelines.