Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Pimentel

Rockwall ,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Reprise Financial
06.2023 - Current
  • Reduced risk exposure by carefully evaluating applicant information and making sound underwriting decisions.
  • Developed customized training materials tailored to different departments, ensuring relevance and applicability to specific job roles.
  • Conducted regular performance reviews for staff members, setting clear objectives for ongoing improvement.
  • Assisted in resolving complex customer issues by providing guidance and support.
  • Evaluated data to identify trends and determine customer service needs.
  • Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
  • Assisted in developing processes for efficient loan review workflows.

Processor

700 Credit Repair
04.2017 - 01.2025
  • Analyzed consumer credit reports to identify discrepancies and develop tailored repair strategies.
  • Monitored client progress and provided ongoing support to ensure successful credit restoration efforts.
  • Educated clients on credit management practices to enhance financial literacy and long-term stability.
  • Utilized software tools for tracking disputes, managing cases, and documenting client interactions effectively.
  • Researched industry regulations and practices to maintain compliance in all credit repair activities.
  • Mentored junior staff members in mastering key concepts of credit repair management, fostering a supportive learning environment within the team.
  • Streamlined internal processes for greater efficiency in handling client cases, leading to faster resolution times.
  • Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.

Paralegal

Lexington Law
08.2014 - 03.2017
  • Managed case files systematically to maintain organization and facilitate efficient access to information.
  • Communicated effectively with clients, providing updates on case progress and addressing inquiries promptly.
  • Adapted quickly to changing policies and procedures, ensuring compliance at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

GED -

Salt Lake Community College
Salt Lake City, UT

Skills

  • Team leadership
  • Problem-solving
  • Time management
  • Policy enforcement
  • Adaptability and flexibility
  • Tech-Savvy
  • Self-driven and motivated
  • Customer service

Timeline

Assistant Manager

Reprise Financial
06.2023 - Current

Processor

700 Credit Repair
04.2017 - 01.2025

Paralegal

Lexington Law
08.2014 - 03.2017

GED -

Salt Lake Community College

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