Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Portillo

Crofton,Maryland

Summary

Dynamic team player with proven customer service and multitasking proficiency honed at Mucho Gusto and Ledospizza. Excelled in high-pressure environments, enhancing dining efficiency and satisfaction. Skilled in POS software and team collaboration, consistently improving service delivery and operational productivity.

Overview

3
3
years of professional experience

Work History

Host

Mucho Gusto
08.2024 - Current
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Delivered pick-up and curbside orders to guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Busser

Mucho Gusto
05.2024 - Current
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Making guacamole when tickets come
  • Bussing bar bins and taking trash out

Pizza Maker

Ledospizza
03.2022 - 06.2023
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.

Education

Penn Foster Career School
Scranton, PA

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • POS Software
  • Telephone reception

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Host

Mucho Gusto
08.2024 - Current

Busser

Mucho Gusto
05.2024 - Current

Pizza Maker

Ledospizza
03.2022 - 06.2023

Penn Foster Career School

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Gabriela Portillo