Gabriela Ramirez Perez
Phoenix,AZ
Summary
Customer-focused retail professional with over 10 years of experience in cashiering, customer service, and hospitality. Skilled in managing high-volume transactions, resolving customer issues, and collaborating with teams. Bilingual in English and Spanish, with proven leadership abilities and a solid track record in fast-paced environments.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Cashier
Albertsons
Phoenix, USA
05.2022 - Current
- Process high-volume transactions using cash, checks, and credit/debit cards.
- Delivered friendly, professional customer service in high-traffic retail environment, fostering customer loyalty.
- Addressed customer questions and concerns promptly, contributing to positive shopping experiences.
- Balance cash drawers accurately at the end of each shift.
- Prepare and balance daily receipts and cash for bank deposits.
Recruiter
Staffing Agency
Tempe, USA
01.2017 - 02.2020
- Recruited, interviewed, and selected applicants for available positions.
- Identified staffing needs and filled employee vacancies to ensure smooth operations.
- Conducted new employee orientations and assisted with onboarding.
- Facilitated communication between management and employees to enhance workplace synergy.
- Answered employee questions and helped resolve work-related concerns.
- Supported management in implementing organizational policies and addressing employee-related matters.
Housekeeping Supervisor
Tempe Suites by Marriott
Tempe, USA
01.2016 - 01.2018
- Started as a Housekeeper and earned a promotion to Housekeeping Supervisor within one year.
- Supervised housekeeping staff and coordinated daily department operations to maintain high standards.
- Inspected guest rooms and common areas to ensure cleanliness and quality standards.
- Trained and supported employees on procedures and customer-service standards to enhance service quality.
- Organized daily assignments to ensure timely preparation of rooms and adherence to schedule.
Drive-Thru Cashier / Cashier / Team Member
El Pollo Loco
Phoenix, USA
01.2014 - 01.2016
- Provided friendly and efficient customer service in a fast-paced restaurant environment.
- Took customer orders at the drive-thru and front counter.
- Took customer orders at drive-thru and front counter, ensuring prompt and accurate service.
- Prepared and served customer orders, maintaining high standards of accuracy and efficiency.
- Supported various restaurant operations, including food preparation and customer service.
Stock Associate / Children's Department / Cashier
Walmart
Phoenix, USA
01.2012 - 01.2014
- Stocked merchandise and organized sales areas to enhance product visibility and customer experience.
- Assisted customers in children's department by answering product questions and guiding them to merchandise.
- Stocked merchandise and maintained organized, well-presented sales areas.
- Managed inventory organization and kept merchandise properly organized.
Server / Hostess
Mandarin Buffet
Scottsdale, USA
01.2010 - 01.2013
- Welcomed guests, delivering professional customer service to enhance dining experience.
- Seated guests and coordinated customer flow during peak hours to optimize service efficiency.
- Seated guests and helped manage the flow of customers during busy periods.
- Maintained clean, organized dining areas while collaborating with restaurant staff to ensure smooth operations.
- Handled multiple responsibilities efficiently in a fast-paced restaurant environment.
Education
Phlebotomy Technician - Clinical Laboratory Science
Oquirrh Mountain Phlebotomy School
05.2025 - 05.2025
High School Diploma -
The Excel Center
Phoenix, AZ 08.2023 - 04.2025
Skills
- Cash Handling
- Cash register operations
- Cash Drawer Balancing
- Customer Service
- Customer Engagement
- Sales Techniques
- Retail Operations
- Problem Solving
- Multitasking
- Team Leadership
- English
- Spanish
- Spanish
Additional Qualifications
- Bilingual: English & Spanish
- Reliable
- Hardworking
- Strong Multitasking
- Team-Oriented
- Goal-Oriented
- Leadership Experience
Timeline
Phlebotomy Technician - Clinical Laboratory Science
Oquirrh Mountain Phlebotomy School
05.2025 - 05.2025
High School Diploma -
The Excel Center
08.2023 - 04.2025
Cashier
Albertsons
05.2022 - Current
Recruiter
Staffing Agency
01.2017 - 02.2020
Housekeeping Supervisor
Tempe Suites by Marriott
01.2016 - 01.2018
Drive-Thru Cashier / Cashier / Team Member
El Pollo Loco
01.2014 - 01.2016
Stock Associate / Children's Department / Cashier
Walmart
01.2012 - 01.2014
Server / Hostess
Mandarin Buffet
01.2010 - 01.2013