Gabriela Recinos
Las Vegas,NV
Summary
Professional Restaurant Leader with extensive background in overseeing daily operations, enhancing guest satisfaction, and driving revenue growth. Skilled in staff development, inventory management, and strategic planning. Strong focus on teamwork and adaptability, ensuring efficient service and high standards. Known for problem-solving abilities and fostering collaborative work environment to achieve outstanding results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Saint Honore
12.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Motivated staff to perform at peak efficiency and quality.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Shift Lead
Cafe Lola
04.2022 - 12.2023
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
- Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Crew Member Team Leader
Dunkin' Donuts
08.2021 - 04.2022
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
High School Diploma -
East Career And Technical Academy
Las Vegas, NV06-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Labor management
Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Saint Honore
12.2023 - Current
Restaurant Shift Lead
Cafe Lola
04.2022 - 12.2023
Crew Member Team Leader
Dunkin' Donuts
08.2021 - 04.2022
High School Diploma -
East Career And Technical Academy
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