Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Rios

Irving

Summary

I bring a high level of customer service. With over 7 years of customer service experience i believe I will be a great asset to the company as I can adapt to any new settings and effectively manage anything I am given. I believe my fast learning abilities and desire to achieve goals make me a great fit for this position.

Overview

7
7
years of professional experience

Work History

Fraud Prevention Specialist 2

JP Morgan Chase
10.2023 - Current
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
  • Reduced fraud losses by implementing effective detection strategies and monitoring systems.
  • Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
  • Served as a key point of contact for customers experiencing identity theft, guiding them through the necessary steps to report incidents and recover their stolen assets.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.

Fraud specialist 1 (FHL/claims)

JP Morgan Chase
04.2022 - 10.2023
  • Worked on many company projects, the opportunity go back and assist on previous skills to help with the overflow the company was having to ensure business needs were met.
  • Received various recognitions at my time with Chase, most recently I was selected as the A.C.E winner for the month of May 2023 for providing Amazing Customer Experience.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Handled disputes, chargebacks, reimbursements requests related to fraudulent transactions. Provided claim outcomes based on evidence and policy.


Outbound Customer Service Agent

Sovereign Lending Group
08.2018 - 05.2021
  • Made outbound calls to current mortgage holders offering the opportunity to refinance, educating each client with the current numbers we have and offering money saving options.
  • Managed day to day tasks of the office and company
  • Achieved daily and monthly goals, individually and team based.
  • Possess strong computer skills, understand and be able to remote access computer systems, In and out of office.

Education

High school diploma -

McArthur High School
01.2015

Skills

  • Cybersecurity awareness
  • Analytical mindset
  • Fraud prevention strategies
  • Critical thinking
  • Conflict resolution
  • Regulatory compliance
  • Problem-solving capacity
  • Ethical conduct standards
  • Risk assessment expertise
  • Fraud detection techniques
  • Banking industry experience
  • Investigative tools
  • Bilingual, fluent in English and Spanish

Timeline

Fraud Prevention Specialist 2

JP Morgan Chase
10.2023 - Current

Fraud specialist 1 (FHL/claims)

JP Morgan Chase
04.2022 - 10.2023

Outbound Customer Service Agent

Sovereign Lending Group
08.2018 - 05.2021

High school diploma -

McArthur High School

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Gabriela Rios