Gabriela Rivas
Port Saint Lucie,FL
Summary
Hard-working professional with 15+years of experience and proven knowledge of customer loyalty, customer retention, and service delivery. Aiming to leverage my skills to successfully fill the Sales Associate role at your company.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Twisted Tuna
03.2020 - Current
- My duties included catering to my guests needs to insure the best customer service possible.
- Ability to communicate with customers to provide exceptional service to have them return and have repeat service.
- Quick problem resolutions for any issues if they were to come up with the guest or team.
- Efficiently working with POS system quickly to put in orders and continued learning with any updates to the system.
- Top 3 in sales for the whole restaurant.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted manager with daily operations of the store.
Sales Associate
City Furniture
09.2021 - 02.2022
- Greet guest promptly and engage to see what their furniture, mattress, or decorating needs are.
- Navigation thru showroom to find different options and selections tailored to each customers need.
- Managing payments and selections on Ipad while seeing what is available and in stock for each item.
- Finding their perfect fit for any item and following thru from purchase, delivery, and any other future need for furnishing.
- Planning delivery dates and options.
- Finding the best financial options for each guest.
- Upselling other items that can compliment their space.
Sales Associate
Cabinets To Go
09.2019 - 11.2020
- Provided memorable, highly personalized customer service through suggestions and product recommendations.
- Building 3D models of customers kitchen with them to show them how their new cabinets, floors, countertop will look like in their homes
- Creating invoices and taking inventory of in house stock items.
- Checking availability of inventory in wearhouse for each other.
- Setting up installation service and delivery options if needed.
- Helping customers with different online resource and videos for DYI instillations and following up with any concerns to continue with customer care.
- Finding out the best financing options for each customer.
- Daily lead callings and email follow ups to keep client flow.
- Exceptional organizational skills
- Every day email update checks and communication on any new products.
Education
Associate of Science - Business
Indian River State College
Port Saint Lucie, FL2026
High School Diploma -
Centennial High School
Port Saint Lucie, FL06.2007
Skills
- Bilingual in Spanish
- Customer Service
- Retail Sales
- Upselling
- Designing 3D modules
Timeline
Sales Associate
City Furniture
09.2021 - 02.2022
Server/Bartender
Twisted Tuna
03.2020 - Current
Sales Associate
Cabinets To Go
09.2019 - 11.2020
Associate of Science - Business
Indian River State College
High School Diploma -
Centennial High School
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