Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Gabriela Romero

Surprise,AZ

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns.

Overview

5
5
years of professional experience

Work History

Cashier

Frys Super Market
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Customer Service Representative

Allied Staffing
05.2021 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Shipping Clerk

FedEx
03.2020 - 05.2022
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Enhanced overall productivity by maintaining a well-organized and efficient work area.
  • Ensured compliance with relevant regulations, including proper documentation for international shipments.

Education

GED -

Rio Hondo
Whittier, CA

Skills

  • Customer support
  • Data entry
  • Customer service
  • Problem-solving skills
  • Product knowledge

Languages

Spanish
Limited Working

Timeline

Cashier

Frys Super Market
11.2024 - Current

Customer Service Representative

Allied Staffing
05.2021 - 11.2023

Shipping Clerk

FedEx
03.2020 - 05.2022

GED -

Rio Hondo

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Gabriela Romero