Gabriela Sanchez Valdez
Fife,WA
Summary
Detail-oriented and motivated with proven track record of improving customer satisfaction and enhancing media outreach. Adept at utilizing extensive knowledge of marketing tools and copywriting skills to improve sales strategies. Possesses excellent oral and written communication skills to effectively support marketing teams.
Friendly Customer Service and experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
7
7
years of professional experience
Work History
Marketing Assistant
Torklift Central
Kent, WA
11.2023 - 09.2024
- Created engaging content for Facebook, and Instagram.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Reached out to events to sponsor them and send them free items for their attendees
- Used artificial intelligence
- Created artwork using canva
- Video shooting and editing on "how to...."
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Responded to google reviews
Cashier
Taqueria El Rinconsito
Kent, WA
08.2020 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customer's
Waitress
Jonnys Breakfast and Lunch
Tukwila, WA
08.2020 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
Warehouse Associate
Amazon
Kent, WA
11.2019 - 08.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Cashier
Burger Broilers
Burien, WA
05.2017 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customer's
Education
High School Diploma -
Thomas Jefferson High School
Auburn, WA06.2020
Skills
- Relationship Building
- Customer Engagement
- Bilingual
- Time Management
- Team Collaboration
- Friendly customer Service
- Video Editing
- Content scheduling
- Content Creation
- SEO Optimization
Languages
Spanish
A1
Timeline
Marketing Assistant
Torklift Central
11.2023 - 09.2024
Cashier
Taqueria El Rinconsito
08.2020 - 10.2023
Waitress
Jonnys Breakfast and Lunch
08.2020 - 11.2022
Warehouse Associate
Amazon
11.2019 - 08.2020
Cashier
Burger Broilers
05.2017 - 11.2019
High School Diploma -
Thomas Jefferson High School