GABRIELA SANCHEZ ESCALANTE
San Antonio,TX
Summary
Passionate sales/ customer service manager with more than 5 years directing, coaching and leading teams of 15+. Effectively training new hires and encouraging career growth and opportunities. Use my knowledge and experience to maximize company profits and exceed metrics required. Devoted to creating an environment that delivers excellent customer service. Personable sales leader skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
8
8
years of professional experience
Work History
SALES TEAM LEAD
VANTAGE POINT AI
07.2022 - Current
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Developed and maintained knowledge of current sales and promotions.
- Identified and acted on growth opportunities and development options for business.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Kept detailed track of sales and customer information in company system.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Reached out to prospect customers to answered customer questions about products and services and promoted key items in order to close sales and increase company revenue.
- Reached out to prospect customers to
INBOUND SALES MANAGER
SPECTRUM
01.2019 - 06.2022
- Effectively resolved 10+ corporate complaints daily
- Responsible for creating new avenues to maximize sells profits while staying in compliance, audit reports of existing accounts and follow ups to ensure customer satisfaction
- Maintain employee records and touch base to review performance monthly.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
SALES FACILITATOR
SPECTRUM
01.2018 - 01.2019
- Responsible for training 20+ new hires every 90 days
- Ensuring new hire success by completing training program provided by company
- Created workshops, team buildings etc to develop new hires and provide them with needed support to be successful sales agents
- Mastered 3+ training systems, tasked with teaching new hires company values, production and quality.
- Conducted training courses for 500+ management support staff to enhance understanding of industry best practices and company protocols.
- Identified areas in need of improvement and implemented solutions.
INBOUND SALES AGENT
SPECTRUM
01.2015 - 01.2018
- Handled 40+ inbound calls daily, responded to customer disputes or inquires and provided beneficial solutions
- Responsible for meeting sales metrics monthly
- Provided customer with a memorable experience tailored to their needs
- Maintained professional while working with sensitive information
- Generated revenue beneficial to company 3x as sales agent of the month.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Education
Associate of Science - Biology
NORTHWEST VISTA COLLEGE
San Antonio, TX12.2023
High School Diploma -
JOHN PAUL STEVENS HIGH SCHOOL
San Antonio, TX05.2015
Skills
- Bilingual, proficient in Microsoft office programs, innovative and dedicated to maximizing
- Company profit and performance, outstanding communication skills, experience delivering
- Formal presentations and or trainings when required, quick problem solver
- Client Satisfaction
- Team Leadership
- Providing Feedback
- Employee Performance Reviews
- Sales Initiatives
- Team Goals
- Customer Needs Assessments
- Client Relationship-Building
- Customer Rapport
- Persistent and Resilient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SALES TEAM LEAD
VANTAGE POINT AI
07.2022 - Current
INBOUND SALES MANAGER
SPECTRUM
01.2019 - 06.2022
SALES FACILITATOR
SPECTRUM
01.2018 - 01.2019
INBOUND SALES AGENT
SPECTRUM
01.2015 - 01.2018
Associate of Science - Biology
NORTHWEST VISTA COLLEGE
High School Diploma -
JOHN PAUL STEVENS HIGH SCHOOL
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