Gabriela Santos
Wappingers Falls,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable, self-motivated and quick-learning professional with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
Villa Borghese Caterers
07.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information regarding events.
- Created and updated records and files to maintain document compliance.
- Constructed and filed contracts and client records.
- Demonstrated expertise in Microsoft Word, Excel, Caterease Software and SMPL-CRM systems.
- Expedited invoice processing, ensuring accurate recording of financial transactions in accounting system.
- Streamlined office processes by implementing efficient filing and organizational systems.
Customer Service Associate
ShopRite Of Lagrange
06.2020 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Trained new associates in company policies and procedures, fostering supportive work environment.
- Supervised cash handling procedures and operated cash register.
Waitress
Villa Borghese Caterers
05.2018 - 09.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Provided courteous assistance to bridal parties and important figures of event occasions, and received and served orders.
- Listened to and resolved customer complaints regarding service, product and personnel.
- Communicated regularly with Sales, Catering and Kitchen departments to coordinate events.
- Memorized all menu items, food specifications and cooking methods to aid guests and inform them.
- Greeted guests, fellow employees and party vendors in a friendly and courteous manner, establishing a helpful relationship.
- Responsible for training new employees by teaching and guiding them through processes and tasks.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Communication Studies
State University of New York
Purchase, NY05.2024
Skills
- Exceptional Verbal Communication
- Schedule Management
- Document Preparation
- Billing and Invoicing
- Database entry
- Confidentiality handling
- Telephone reception
- Word Processing
- Leadership and supervision
- Administrative Support
- Customer Service
Timeline
Office Administrative Assistant
Villa Borghese Caterers
07.2023 - Current
Customer Service Associate
ShopRite Of Lagrange
06.2020 - 07.2023
Waitress
Villa Borghese Caterers
05.2018 - 09.2019
Bachelor of Science - Communication Studies
State University of New York
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