Gabriela Serrano
Arlington,VA
Summary
Chiropractic care professional with extensive experience in patient support and clinical operations. Known for reliability, adaptability, and focus on achieving results through teamwork. Skilled in patient interaction, administrative tasks, and maintaining collaborative work environment.
Overview
2027
2027
years of professional experience
Work History
Chiropractic Assistant
The Chiro Park
Arlington, VA
08.2024 - Current
- Managed patient scheduling and appointment reminders to optimize clinic flow.
- Managed billing processes accurately and efficiently using Fortis software, ensuring prompt payments from insurance companies and patients.
- Input patient data into computer system using ClinicMind Software and checked information for accuracy.
- Tracking accurate patient records and documentation.
- Trained new staff on office procedures, patient interaction, and equipment usage to promote efficiency.
- Evaluated patient feedback to refine service delivery and enhance overall patient satisfaction.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Conducted and managed multiple patient screenings, resulting in increased new patients.
Associate
Javi’s Tech Appliances
2019 - 2023
- Assisted in increasing business revenue through customer engagement and sales support.
- Maintained a clean, organized, and efficient workspace.
- Managed multiple errands to support daily operations.
- Responded promptly to emails and phone inquiries, ensuring excellent customer service.
- Organized online platforms and monitored inventory to maintain accuracy and availability.
- Implemented customer feedback systems to drive service improvements and satisfaction rates.
- Tracked sales performance data to identify areas of improvement and modify sales strategies accordingly.
- Implemented innovative sales techniques to boost customer engagement and drive online sales growth.
Barista
Limestone Coffee & Tea
- Provided exceptional customer service, ensuring a welcoming environment for patrons.
- Prepared high-quality coffee and tea beverages following standardized recipes.
- Operated espresso machines and brewing equipment with precision and care.
- Maintained cleanliness and organization of workstations to meet health standards.
- Trained new staff on beverage preparation techniques and customer engagement strategies.
- Developed seasonal drink menus based on customer preferences and market trends.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Associate of Science -
Waubonsee Community College
Sugar Grove, IL05.2022
Skills
- Data entry efficiency
- Patient care coordination
- Telephone etiquette
- Payment collection
- Experience using EMR and billing systems
- Detail-oriented approach
- Electronic health records handling
- Front desk administration
- Patient flow management
- Professionalism and ethics
- Medical billing
- Patient education
- Conflict resolution strategies
- EHR / Merchant services
Work History
01-2021
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Chiropractic Assistant
The Chiro Park
08.2024 - Current
Barista
Limestone Coffee & Tea
Associate of Science -
Waubonsee Community College
Associate
Javi’s Tech Appliances
2019 - 2023