Gabriela Trejo

• Handled sensitive information discreetly, maintaining confidentiality when managing school related files or data.
• Maintained internal and general meeting report documents, memos and emails.
• Prepared professional correspondence, including memos, letters, flyers and emails, ensuring accuracy and timeliness.
• Entered data into system, including merchandise in our store front, and updated information to keep records current.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Facilitated inter-departmental communication to ensure all parties were informed of key updates.
• Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.

• Delivered outstanding service to customers
• Developed and maintained strong working ethics, which lead to customer compliments such as

*Going above and beyond

*Being respectful to person and of Property

*Executing task with care, and

*Following instructions

• Communicated effectively with customers throughout the entire process, keeping them informed of progress updates or any potential issues that arose throughout my block.
• Adapted quickly to demands or unforeseen challenges within my block without compromising results.

• Established great family relations through effective communication on behalf of the Coach and school officials.
• Improved overall team morale with effective motivational techniques,
• Planned and managed team events.
• Implemented transparent communication practices.
• Streamlined communication channels via apps and emails for increased efficiency.
• Fostered strong relationships with families, players, and school staff through attentive management, timely issue resolution, and proactive status updates on games and schedule changes.

• Managed check-in and check-out processes, ensuring smooth experience for guests.
• Assisted guests with all requests in person or via telephone.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Maintained high level of professionalism and discretion when dealing with guests.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
• Assisted in emergency situations as required while adhering strictly to safety protocols.
• Streamlined check-in and check-out processes for increased efficiency and guest convenience.