Gabriela Trujillo-Calderon
Orlando,FL
Summary
Motivated Customer Service Representative with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
years of professional experience
Work History
Front Service Clerk
Publix
Orlando, FL
10.2021 - Current
- Greeted customers in a friendly and professional manner.
- Maintained an organized work area to support operational efficiency.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Stocked shelves with merchandise according to store standards.
- Conducted price checks on items when requested by customers.
- Resolved customer complaints in a timely manner to maintain good customer relations.
- Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
- Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
- Performed opening and closing duties as assigned such as restocking shelves.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Answered customer questions to maintain high satisfaction levels.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
Education
High School Diploma -
University High School
Orlando, FL05-2024
Skills
- Product Merchandising
- Customer Engagement
- Effective Planning
- Complaint Handling
- Conflict Management
- Store Cleaning
- Fluent in English and Spanish
- Problem-solving skills
- Time Management
- Listening Skills
- Hospitality services
Languages
Spanish
Professional
References
References available upon request.
Timeline
Front Service Clerk
Publix
10.2021 - Current
High School Diploma -
University High School
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