Hi, I’m
Gabriela Urquidi Gonzalez
Tucson,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
years of professional experience
Work History
Ttec Access Health Connecticut
Customer Service Representative
07.2023 - Current
Job overview
- Updated account information to maintain customer records.
- Taking English and Spanish calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Other Experience
Homemaker
06.2015 - 07.2023
Job overview
- As an H2B holder visa I couldn’t work, so I dedicated myself to raise and educate my children, taking care of my family.
Doctor's Hospital
Physician
01.2014 - 06.2015
Job overview
- Supervised dispensation of controlled substances using careful oversight and audit procedures.
- Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.
- Responded to questions and discussed side-effects of specific brand-name and generic pharmaceuticals.
- Identified alternative pain control methods to avoid use of opioids.
- Responded to queries regarding dosages, indications and drug availability.
- Communicated potential issues and reactions to specific medications for patients ranging from children and teenagers to adults and geriatrics.
Bioanalisis Y Servicios Hematologicos
Physician
01.2012 - 01.2014
Job overview
- Primary care attention.
- Performing venipuncture for blood donors and other types of lab samples.
- Medical examination for blood bank donors and for patients receiving blood transfusions.
- Interviewer and assessment of future workers for private companies.
- Participation in Pathology programs like PACAL, CECI, for continuous education.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
Education
Facultad De Medicina UANLMonterrey Nuevo Leon Mexico
Physician from Medicine
Skills
- Complaint resolution
- Creative problem solving
- Medical terminology knowledge
- Direct Patient Care
- Patient Management
- Patient information collection
- Diagnosing conditions
- Patient treatment planning
- Patient Assessments
- Assessing needs
- Diagnosing illnesses
- Patient examination
- Follow-up care
- Test results interpretation
- Bilingual Spanish and English
- Call center operations
- Problem-solving
- Service recommendations
- Spanish translation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Ttec Access Health Connecticut
07.2023 - Current
Homemaker
Other Experience
06.2015 - 07.2023
Physician
Doctor's Hospital
01.2014 - 06.2015
Physician
Bioanalisis Y Servicios Hematologicos
01.2012 - 01.2014
Facultad De Medicina UANL
Physician from Medicine
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