Gabriela Velasquez
St. Petersburg,FL
Summary
Dynamic Assistant Manager with a proven track record at Beach Escape Game, enhancing operational efficiency and customer satisfaction. Excelled in team leadership and decision-making, significantly reducing wait times. Skilled in money handling and bilingual communication, fostering a positive and efficient work environment. Demonstrates a commitment to excellence and a knack for elevating team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Beach Escape Game
05.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained an organized inventory system for props, costumes, puzzles, resulting in streamlined setup times between games.
- Reduced wait times for customers by optimizing scheduling processes and managing staff assignments effectively.
Barista
Dunkin' Donuts
12.2020 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
EFDA -
Ultimate Medical Academy
Clearwater, FL02-2025
High School Diploma -
Northeast High School
Saint Petersburg, FL05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Efficiency
- Time management
Certification
- Expanded Functions Dental Assistant (EFDA) - Florida Dental Board.
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Beach Escape Game
05.2022 - 01.2024
Barista
Dunkin' Donuts
12.2020 - 04.2022
- Expanded Functions Dental Assistant (EFDA) - Florida Dental Board.
- CPR/AED Certification
EFDA -
Ultimate Medical Academy
High School Diploma -
Northeast High School
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