Gabriela Zafra
Napa,CA
Summary
Accomplished Quality Control Manager with a proven track record at Fior Di Sole, enhancing product quality and customer satisfaction through rigorous quality processes and effective problem-solving. Skilled in Quality Management Systems and teamwork, I spearheaded initiatives that streamlined operations and fostered cross-functional collaboration, significantly reducing production defects. Fluent in Spanish, my multicultural communication skills have been pivotal in building strong supplier and team relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Control Manager
Fior Di Sole
07.2019 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
- Coordinated with other departments to establish preventive maintenance schedules for equipment, reducing downtime due to unexpected failures or malfunctions.
- Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
- Managed supplier relationships to ensure high-quality raw materials were consistently used in production processes.
- Used NAV to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Streamlined quality control processes, resulting in increased efficiency and reduced costs.
- Established a system for tracking non-conformances, facilitating quick resolution and preventing future occurrences.
- Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Collected and analyzed [Type] material samples to evaluate quality, providing feedback, and interpretation to production management or staff.
- Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
- Improved product reliability, conducting thorough testing and analysis on each batch.
- Developed and enforced strict quality control protocols to ensure adherence to industry standards.
- Developed packaging requirements for all vendors.
- Manages inventory tracking system to record deliveries, shipments and stock levels.
- Evaluates deliveries, shipments and product levels to improve inventory control procedures.
- Analyzes daily product and supply levels to anticipate inventory problems and shortages.
- Manages schedules of employees, deliveries and shipments to optimize operations.
- Communicates with inventory employees to meet business goals and address personnel issues.
- Develops business relationships with suppliers and clients.
- Proposes strategies to reduce costs and improve procedures of supply chain logistics.
- Monitors demand and analyzes data to anticipate future supply and logistical needs.
- Reports on inventory levels, supply chain progress, procedural efficiency and personnel issues to upper management.
Safety Specialist
Bronco Wine Company
01.2018 - 07.2019
- Led training courses for employees at all levels.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Managed relationships with external vendors supplying PPE or other safety-related products or services, negotiating contracts for maximum cost efficiency without sacrificing quality standards.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
- Supported audit procedures to check all procedures, processes and work standards.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
- Assisted in obtaining necessary permits for hazardous materials storage and disposal, ensuring regulatory compliance.
- Wrote reports outlining safety issues and potential correction options.
- Created a culture of accountability within the organization by enforcing strict adherence to safety guidelines and fostering open communication among employees regarding concerns or incidents.
Logistics Coordinator
Chipman Relocation & Logistics
11.2016 - 01.2018
- Tracked orders and notified customers of status or potential delays.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
Education
High School Diploma -
Napa High School
Napa, CA06.2003
Skills
- Preventive Actions
- Customer Satisfaction
- Quality processes
- Operational Excellence
- Quality Metrics
- Documentation Control
- Quality Management Systems
- Auditing Techniques
- Product Inspection
- Compliance understanding
- Supplier Evaluation
- Budget Preparation
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Relationship Building
- Bilingual in Spanish
Certification
SQF certification
Timeline
Quality Control Manager
Fior Di Sole
07.2019 - Current
Safety Specialist
Bronco Wine Company
01.2018 - 07.2019
Logistics Coordinator
Chipman Relocation & Logistics
11.2016 - 01.2018
High School Diploma -
Napa High School
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