Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Zawadzki

Naperville,IL

Summary

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
11.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Customer Service Representative

Lowe's Home Improvement Center
08.2020 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Brand Ambassador

American Eagle Outfitters, Inc
10.2019 - 05.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
  • Fostered a positive team environment that encouraged collaboration, resulting in increased sales performance and overall job satisfaction.
  • Maintained accurate inventory records, ensuring sufficient stock levels for peak sales periods.
  • Enhanced brand awareness with captivating in-store displays and interactive customer experiences.
  • Trained new team members on product knowledge, sales techniques, and company policies.

Education

Bachelor of Science - Biological Sciences

Northern Illinois University
Dekalb, IL
05-2024

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Drug Inventory Control
  • Pharmacology knowledge
  • Point of sale systems proficiency
  • FDA Drug Safety Guidelines
  • Customer Service
  • Quality assurance and control

Languages

Polish
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
11.2023 - Current

Customer Service Representative

Lowe's Home Improvement Center
08.2020 - 12.2023

Brand Ambassador

American Eagle Outfitters, Inc
10.2019 - 05.2021

Bachelor of Science - Biological Sciences

Northern Illinois University

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Gabriela Zawadzki