Gabriela Zepeda
Miami
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Parkway Inn HOTEL
mismi springs
09.2014 - Current
- Greeted guests warmly and managed check-in and check-out procedures.
- Coordinated room bookings using hotel management software efficiently.
- Handled guest complaints with empathy and provided appropriate solutions.
- Maintained cleanliness and organization of the reception area at all times.
- Collaborated with housekeeping to ensure rooms were ready for guests promptly.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Customer Service Representative
Victoria's Secret & PINK
Miami
08.2013 - 07.2014
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately through point-of-sale systems during busy retail hours.
- Organized merchandise displays to align with store promotions and visual standards.
- Collaborated with team members to maintain a welcoming environment for shoppers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
INDUSTRIAL ENGINEER BACHELOR'S DEGREE -
UNIVERSIDAD TECNOLOGICA DE HONDURAS
07-2011
Some College (No Degree) - ENGLISH COURSE PROGRAM
Miami Dade College
Miami, FLSome College (No Degree) - CHILD CARE TRAINING
Miami Dade College
Miami, FLSkills
- Hotel management software
- Guest relations
- Payment processing
- Administrative support
- Room coordination
- Customer relationship management
- Cash handling
- Organizational skills
- Problem solving
- Bookkeeping
- Client communication
- Customer assistance and interaction
- Scheduling appointments
- Fluent in ENGLISH and SPANISH
- Office organization
- Data entry
- Skilled in MICROSOFT WORD AND EXCELL
REFERENCES
JOHNNY VALVERDE 7863432660
MARIA ROJO 7864129084
DAVID AQUINO 7865647945
Timeline
Front Desk Receptionist
Parkway Inn HOTEL
09.2014 - Current
Customer Service Representative
Victoria's Secret & PINK
08.2013 - 07.2014
INDUSTRIAL ENGINEER BACHELOR'S DEGREE -
UNIVERSIDAD TECNOLOGICA DE HONDURAS
Some College (No Degree) - ENGLISH COURSE PROGRAM
Miami Dade College
Some College (No Degree) - CHILD CARE TRAINING
Miami Dade College