Danielle Zybell
Pahrump,NV
Summary
Customer-focused Front Desk Receptionist with expertise in payment processing, guest check-ins, and conflict resolution. Enhances satisfaction through effective communication and prompt issue resolution. Experienced in addressing visitor needs and delivering appropriate solutions with strong attention to detail and professional telephone and email etiquette.
Overview
1
1
Language
5
5
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
Pahrump, Nevada
08.2024 - Current
- Managed front desk operations and handled guest check-ins and check-outs.
- Answered phone calls promptly, addressing guest inquiries to enhance overall guest satisfaction.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Coordinated room reservations using hotel management software.
- Greeted guests warmly upon arrival at the hotel lobby.
- Maintained cleanliness and organization of the front desk area daily.
- Processed payments accurately and resolved billing discrepancies promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints and issues swiftly, ensuring adherence to established protocols for improved guest experience.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Executed basic bookkeeping tasks to maintain accurate financial records. and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Housekeeping Supervisor
Best Western Hotel
Pahrump, Nevada
08.2023 - 08.2024
- Supervised housekeeping staff to ensure cleanliness and organization throughout hotel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Inspected guest rooms and common areas for quality assurance and adherence to standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Scheduled daily assignments to optimize workflow and coverage in all areas.
- Trained new employees on best practices and safety procedures for cleaning tasks.
- Coordinated with maintenance team to address repairs and improve guest satisfaction.
- Assisted in resolving guest complaints related to housekeeping services promptly and professionally.
Housekeeper
Best Western Hotel
Pahrump, Nevada
12.2021 - 08.2023
- Cleaned and sanitized guest rooms following Best Western Hotel standards.
- Restocked supplies and linens in housekeeping carts for efficiency.
- Maintained cleanliness in common areas, ensuring a welcoming environment.
- Assisted guests with special requests regarding room amenities and services.
- Reported maintenance issues to management for prompt resolution.
- Collaborated with team members to complete daily cleaning schedules effectively.
Education
GED -
Stanley High School
Online08-2024
Skills
- Front desk operations
- Guest check-ins
- Hotel management software
- Payment processing
- Financial record keeping
- Customer relationship management
- Conflict resolution
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Best Western Hotel
08.2024 - Current
Housekeeping Supervisor
Best Western Hotel
08.2023 - 08.2024
Housekeeper
Best Western Hotel
12.2021 - 08.2023
GED -
Stanley High School