Gabriela A Martinez
Revere,MA
Summary
Dynamic and dedicated server with proven expertise at Penguin Carters LLC, excelling in customer service and order management. Adept at utilizing POS systems and maintaining food safety standards, I consistently enhance guest experiences through proactive engagement and efficient service, ensuring satisfaction and repeat patronage.
Overview
2
2
years of professional experience
Work History
Server
Penguin Carters LLC
Boston, MA
10.2024 - Current
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided excellent customer service to ensure satisfaction.
Waitress
Restaurant Los Pinos
Chelsea, MA
02.2023 - 10.2024
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
Instituto Nacional De Senoritas
San Salvador, El Salvador11-2012
Skills
- Customer service
- Order management
- POS system operation
- Menu knowledge
- Food safety
- Table setup
- Beverage service
Timeline
Server
Penguin Carters LLC
10.2024 - Current
Waitress
Restaurant Los Pinos
02.2023 - 10.2024
High School Diploma -
Instituto Nacional De Senoritas