Gabriela Alejandra Pelegrino Sosa
Miami
Summary
Accomplished server at Old's Havana, renowned for exceptional customer service and adept cash handling. Excelled in high-volume dining environments, enhancing guest engagement and satisfaction. Leveraged upselling techniques to boost sales, while maintaining cleanliness standards and fostering team collaboration. Recognized for strong work ethic and hospitality service expertise, contributing to seamless operations and positive customer experiences.
Overview
1
1
year of professional experience
Work History
Server
Old's Havana
05.2024 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Doctor of Medicine (MD)
UCM Manuel Fajardo
Havana, Cuba02-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Sales expertise
- Food safety practices
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server
Old's Havana
05.2024 - 06.2025
Bachelor of Science - Doctor of Medicine (MD)
UCM Manuel Fajardo
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