Gabriela Ortiz
Del Rio,US
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In Care Home Provider
Acumen
10.2025 - Current
- Assisted with daily living activities, including bathing, dressing, grooming, and mobility support
- Maintained a clean, safe, and organized home environment to support client well-being
- Prepared meals and assisted with feeding while following dietary needs or restrictions
- Monitored client condition and reported changes or concerns to family members or supervisors
- Provided companionship and emotional support while ensuring comfort and safety
Member Service Representative
Planet Fitness
08.2019 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Maintained and managed customer files and databases
- Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals.
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Handled sensitive and confidential information with discretion to maintain department security.
Cashier
Wash N Go
02.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs
- Handled multiple currency transactions which included cash, checks and credit card
- Helped customers complete purchases, locate items, and join reward programs
- Was responsible for the safekeeping and accurate turnover of cash register which varied from $1,000.00-$8,000.00 daily
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Cashier
Marshalls
09.2016 - 08.2017
- Provided frontline support by identifying and reporting facility or equipment issues to management
- Coordinated with team members to ensure smooth daily operations and timely issue
- Monitored store conditions and communicated maintenance needs, including lighting, fixtures, and equipment functionality
- Supported inventory management by organizing stock and ensuring proper storage conditions
- Demonstrated attention to detail while completing routine checks and maintaining operational standards
- Delivered customer service while balancing operational and facility support responsibilities
Education
High School Diploma - Science
South West Texas Junior College
Del Rio, TX04.2026
High School Diploma - undefined
Premier High School
Del Rio, TX05.2017
Skills
- Process Transactions
- Accounting Records
- Documentation and Recordkeeping
- Customer Assistance
- Appointment Scheduling and Confirmation
- Customer Standards Compliance
- Deadline oriented
- Accurate data entry
LANGUAGES
Spanish - Fluent
Certification
Phlebotomy Certification
Timeline
In Care Home Provider
Acumen
10.2025 - Current
Member Service Representative
Planet Fitness
08.2019 - 04.2020
Cashier
Wash N Go
02.2018 - 08.2019
Cashier
Marshalls
09.2016 - 08.2017
High School Diploma - undefined
Premier High School
High School Diploma - Science
South West Texas Junior College