Gabriela L Ramirez
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Licensed Optician
Walmart
02.2021 - Current
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Resolved customer complaints professionally and effectively to maintain positive client relationships.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
Asset Protection Associate
Walmart
02.2020 - 02.2021
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
Front End Associate
Walmart
10.2018 - 09.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
Navy Exchange
10.2017 - 12.2017
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of the product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Speech Language And Hearing Sciences
San Diego State University
San Diego, CA05.2024
No Degree -
Cuyamaca College
El Cajon, CAHigh School Diploma -
Pacifica High School
Oxnard, CA06.2014
Skills
- Transaction Processing
- Insurance Verification
- HIPAA Compliance
- Computer Skills
- Problem Solving
- Attention to Detail
- Teamwork Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Optician
Walmart
02.2021 - Current
Asset Protection Associate
Walmart
02.2020 - 02.2021
Front End Associate
Walmart
10.2018 - 09.2019
Sales Associate
Navy Exchange
10.2017 - 12.2017
Bachelor of Arts - Speech Language And Hearing Sciences
San Diego State University
No Degree -
Cuyamaca College
High School Diploma -
Pacifica High School
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