Nani Silva
Vista,CA
Summary
Certified Optician with experience in both retail and clinical settings. Strengths include interpretation of prescriptions written by ophthalmologists or optometrists, fitting and adjusting eyeglasses and educating patients on lens care. Demonstrated success in providing superior customer service while maintaining high standards for quality control in lens production.
Overview
29
29
years of professional experience
Work History
Licensed Optician
VSP Vision Care
Vista, CA
01.2014 - 09.2024
- Counseled Optometrist Office on corrective lens options, as well as other eye-care products and services available at the Laboratory.
- Instructed opticians on proper care and maintenance of their eyewear.
- Analyzed Accountʻs feedback to identify opportunities for improvement in products or services.
- Verified accuracy of all orders before releasing them to customers.
- Assisted Accounts in selecting the most suitable Lens Style based on Patientʻs lifestyle needs.
- Managed client frame selection processes and walked through lens options.
Optical Manager
Sears Optical
San Diego, CA
07.2005 - 09.2013
- Created marketing strategies for increasing sales in the optical department.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Monitored daily operations of the optical department to ensure smooth workflow.
- Coordinated with vendors to ensure timely delivery of products at competitive prices.
- Managed and trained optical staff to ensure quality customer service.
- Evaluated patient prescriptions for accuracy prior to ordering lenses or contacts.
- Prepared reports on sales trends, budgeting, and operational performance.
Assistant Store Manager
Jcpenney Optical US VISION
San Diego, CA
01.1996 - 08.2002
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Bachelor of Science - Education
San Diego State University
San Diego, CA01-2004
Skills
- Retail Sales
- Computer Skills
- Customer Service
- Product Upselling
- Insurance Verification
- Transaction Processing
Timeline
Licensed Optician
VSP Vision Care
01.2014 - 09.2024
Optical Manager
Sears Optical
07.2005 - 09.2013
Assistant Store Manager
Jcpenney Optical US VISION
01.1996 - 08.2002
Bachelor of Science - Education
San Diego State University
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