Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriel Alexander Rivera Veloz

Bound Brook,NJ

Summary

I am a responsible, hardworking, and punctual individual with a strong work ethic and commitment to excellence. I consider myself proactive, with a great willingness to learn and adapt to a new environment. I enjoy acquiring new knowledge every day and have the ability to learn quickly, which allows me to integrate effectively into different teams and challenges.

I am interested in becoming part of this company because I am motivated by the opportunity to demonstrate my capabilities, commitment, and contribute positively to the team's growth and goals. I am confident that with dedication and effort, I can a meaningful contribution to the development of the organization.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Wawa
Bridgewater, NJ
02.2025 - Current
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.

Production Worker

Pim Brands
Somerset, NJ
11.2024 - Current
  • Reported any issues to supervisor immediately for resolution.
  • Followed safety protocols while operating machines and equipment.
  • Organized storage areas for efficient retrieval of items when needed.
  • Identified defective parts or components and removed them from production line.
  • Assisted in setting up production lines for manufacturing processes.
  • Monitored inventory levels and replenished supplies as needed.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Utilized computer software programs to record details related to production process.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Attended regular training sessions to increase machine operating skills.

Cooker Operator

Junior's Cheesecake
Burlington, NJ
08.2022 - 10.2024
  • Measured ingredients accurately into containers for mixing or cooking purposes.
  • Mixed ingredients according to formulas using tools such as blenders or mixers.
  • Ensured correct packaging materials are used for each finished product batch.
  • Removed cooked items from cookers and placed them onto conveyor belts for further processing.
  • Stirred ingredients with spoons or other utensils while monitoring the cooking process.
  • Read production orders to determine type of product and quantity to be prepared.
  • Set up work stations, prep tables, service counters and steam tables.

Customer Service

McDonald's
Somerset, NJ
07.2024 - 09.2024
  • Provided guidance on complex customer service matters.
  • Provided customer service support to existing clients.
  • Trained new customer service representatives on product knowledge and customer service skills.

Customer Service Cashier

McDonald's
Mount Laurel, NJ
07.2023 - 08.2024
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Processed credit card transactions accurately and efficiently.
  • Greeted customers and provided friendly customer service.

Cooker and Food Packer

Wendy's
Burlington, NJ
07.2022 - 12.2023
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Organized storage areas for efficient usage of space.
  • Monitored stock levels of food items and ordered more when necessary.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

Education

High School Diploma -

Luis Espinoza Tamayo
Ecuador-Guayas-Naranjal
02-2021

Skills

  • Customer service
  • Complaint resolution
  • Inventory management
  • Problem solving
  • Safety protocols
  • Training and development
  • Strong teamwork
  • Product and service solutions
  • Quality control

Languages

Spanish
Professional
English
Limited

Timeline

Customer Service Representative

Wawa
02.2025 - Current

Production Worker

Pim Brands
11.2024 - Current

Customer Service

McDonald's
07.2024 - 09.2024

Customer Service Cashier

McDonald's
07.2023 - 08.2024

Cooker Operator

Junior's Cheesecake
08.2022 - 10.2024

Cooker and Food Packer

Wendy's
07.2022 - 12.2023

High School Diploma -

Luis Espinoza Tamayo
Gabriel Alexander Rivera Veloz